Privacy Policy
Last updated: 28Feb2026
This Privacy Policy describes how The Grounded Hound (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services, or make a purchase from The Grounded Hound (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services") . For purposes of this Privacy Policy, "you" and "your" means you as the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Summary in Plain Language
We collect and use personal information to run the site, provide services, and fulfill orders.
By using the site, you agree to how we collect, use and share your information.
Changes to this Policy
We may update this policy from time to time. When we change it, we will post the new version on the Site and update the "Last Updated" date.
How We Collect Information
From you: When you create an account, place an order, contact support or use feature that ask for details.
Automatically: We collect usage data like device type, browser, IP address, and how you use the Site through cookies and similar tools.
From Third Parties: We may get information from service providers such as Paypal and other payment processors.
What We Collect:
Contact details: name, address, phone, email
Order details: Billing and shipping addresses, payment confirmation and items purchased
Account info: username, password, security questions
Shopping activity: items viewed, cart contents, saved items, reviews, loyalty points (if applicable)
Customer support messages you send us:
We use this information to process orders, manage accounts, arrange shipping and improve the Site.
How We Share Your Information:
We may share your information with:
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Vendors who help run the Site (payment processors, shipping partners, analytics).
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Marketing partners and affiliates for advertising.
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Third parties when you ask us to (for example, to ship an order).
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Law enforcement or in connection with a business transaction if required by law.
Sales and Sharing for Advertising:
We have shared certain personal information with business and marketing partners for advertising and marketing purposes in the past 12 months.
This includes identifiers, order history, usage data.
Third - Party Links:
The Site may link to other websites. We are not responsible for their privacy or security practices. Please review their policies before sharing personal information.
Children:
The Services are not for children. We do not knowingly collect personal information from children. If a child's information was provided, a parent or guardian can contact us to request deletion.
Security and retention:
We take steps to protect your information but cannot guarantee perfect security. We keep your data only as long as needed to provide services, comply with laws or resolve disputes.
Personal photos used for custom orders are always kept confidential (never shared without your consent) and will be permanently deleted after 1 month.
Your Rights:
Depending on where you live, you have rights such as:
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Access - request the personal information we hold about you.
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Delete - Ask us to delete your information.
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Correct - Fix inaccurate information.
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Portability - Request a copy of your data.
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Restrict processing - ask us to limit how we use your data.
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Withdraw consent - if we rely on consent, you can withdraw it.
You may also appeal decisions and manage email preferences (unsubscribe from marketing emails).
Complaints:
If you have a complaint about how we handle your data, please contact us. You may also be able to file a complaint with your local data protection authority.
Contact:
For questions or to exercise your rights, please contact us.