Refund Policy

Last Updated: 14 September 2026

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RETURNS FOR MADE-TO-ORDER ITEMS:

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All of our physical products are made to order, including apparel, Studio products and personalized items.

Because each item is produced specifically for your order, we do not accept returns or exchanges for change of mind, preference, sizing or other non-defective reasons.

Please contact us if you have questions about a specific item. 

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NON-RETURNABLE ITEMS:

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Gift cards and sale items are not eligible for return.

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​​HOW TO START A RETURN:

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​Please contact us  before sending any item back. 

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A return is not automatically required for a damaged, defective or incorrect item. We will review the issue first and let you know the next step.

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If we determine that a return is needed, we will provide the return instructions. Packages sent without prior approval will not be accepted.

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DAMAGES AND WRONG ITEMS:

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​Please inspect your order as soon as it arrives and contact us immediately if an item is defective, damaged or incorrect.

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Damaged items are shattered, broken, unusable or crushed. Cosmetic dents and scratches are not considered damage. Normal variation and imperfections from 3D printing are not considered damage. 

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If an item arrives damaged during transit, please send us pictures of the damaged item, inner packing materials and outer box.

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We will evaluate the issue and work to resolve it. ​​

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​REFUNDS:
 

We will notify you after we review the issue and any return or supporting information that is required and let you know if the refund is approved.

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If approved, you will be refunded to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to post the refund.

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If more than 15 business days have passed since we approved your refund, please contact us. 

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