Shipping Policy
Last updated: 14 September 2026
PROCESSING TIME
Orders are made to order and usually take 5–8 business days to process after you receive your order confirmation email. Since every item is created specifically for you, production takes a little longer than products kept in warehouse inventory. Weekends and holidays are not counted.
On occasion, if we need your approval or confirmation for personalization, we will contact you before printing. Production begins after we receive your final approval.
Processing may take longer during holidays. Holiday production delays will be announced on the website.
Order changes after it's placed:
If your item has not been printed, we may be able to change your order. Please contact us as soon as possible to check the order status.
Once an order has been printed, we cannot make changes because each item is made to order.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping Destinations:
Standard shipping rates are calculated at checkout.
We offer complimentary shipping on qualifying orders of $60 or more. The $60 minimum is calculated after discounts are applied.
Currently, we ship to the continential United States, Alaska and Hawaii only.
We plan to offer international shipping in the future and will announce it on the website.
Order Tracking:
After your order ships, you will get a shipping confirmation email with a tracking number. Please use that tracking number to check delivery status with the carrier.
Delays:
We always strive for timely delivery but we are not responsible for carrier delays caused by weather, carrier service issues or holiday periods.
Undeliverable Packages:
If a package is returned because it was unclaimed or the address was incorrect, you are responsible for the additional shipping cost to resend it.
Lost or Stolen Packages:
If tracking stops updating, the carrier reports the package lost, or tracking shows delivered but you cannot locate the package, please contact us.
For a package marked delivered, please first check around the delivery location and with members of your household or building where reasonable. We will review the tracking and available delivery evidence and work with the carrier or fulfillment provider as appropriate.
Once we have enough information to verify the issue, we will work with you on the appropriate resolution. Depending on the circumstances, that may include a replacement or refund.
Damaged Items During Transit:
Damaged items are those that are shattered, broken, crushed or unusable. Cosmetic dents and scratches or natural variations and imperfections from 3D printing are not considered damage.
Report damaged items as soon as possible so we can help resolve the issue. Please send us pictures of the damaged item, inner packing materials and outer box.
Once the required documentation is complete, we will work with you on the appropriate resolution.